If you are unsatisfied with our products, service or anything else on HMG Kratom, we will do everything we can to satisfy you. We want to create a company that respects customers and makes sure everyone of them is happy. Please feel free to Contact Us with any questions, concerns, comments or just to say hi!
We offer a great Kratom Sample Pack which will give you an idea on the quality of our Kratom. We strive to offer the best Kratom and use the same vendors for the same products, which should help you to know what you are getting. However we understand and we will accept any unopened product back for returns, but the cost for sending the product is the customers responsibility. If HMG Kratom makes a mistake in the shipment, rest assured we will fix any mistakes at our cost with an added bonus.
At HMG Kratom, we treat your privacy as one of our highest priority. As of now, as the owner, I will be the ONLY one who has access to your information, including name and address. We DO NOT store payment information or details of payment as it is taken care of by our provider and I do not have access to your financial details as well. Again, if you have any questions or concerns, please do not hesitate to Contact Us
We offer Free Untracked Shipping from Ontario, Canada. All orders are shipped discretely using our Parent Company Name (DM2 Enterprises) and are sent out within a day (24 hours) but usually the same day.
Standard delivery times for domestic orders is usually 2-6 business days with Canada Post Standard Letter Mail and Regular Parcel shipping, but may take up to 9 days Nationally, depending on distance from Ontario and busy seasons (Christmas, Valentines Day, etc).
Standard delivery times for USA orders is usually 4-8 business days with Canada Post USA Letter Post and USA Small Packet shipping. We are looking at shipping from within the USA to better serve our US customers. We will inform you when we set this up.
Standard UPS or Canada Post Expedited or Xpresspost is added FREE on orders over $100 and is available on all orders for an extra $10 CAD. Standard UPS and Canada Post Expedited or Xpresspost takes up to 5 days but is usually delivered with in 3-4 business days, again depending on distance from Ontario and busy seasons (Christmas, Valentines Day, etc).
Express Shipping is available with all orders for your convenience. Prices are shown on the checkout page, but as many know, shipping in Canada can get pretty pricey.
We take your satisfaction and privacy very seriously. If you are unsatisfied with our product for any reason, please do not hesitate to Contact Us. Due to the nature of our product, we will accept returns for unopened products only. If orders are not yet shipped, a full refund can be obtained (We reserve the right to keep $1.50 for returining Interac eTransfer).
All prices are in Canadian Funds but the easy currency tool in the top right corner will convert into USD or CAD.
Currently we offer a variety of ways to purchase at HMG Kratom. We offer Interac E-mail Money Transfer from Canadian Customers, Bitcoin and (Coming Soon) Credit Card. We will also consider USA and Canadian checks, please Contact Us if you would like to send us a check, we can work with you.